Callif's Capstone Presentation

HEEL ME: Social Entrepreneurship in Public Administration


Who is my audience? 

  • Primarily my MPA peers, but also HEEL ME's stakeholders.

How does my project demonstrate KSAs?

  • By contributing a process-oriented perspective to pervasive and perennial problems in PA, showcasing social entrepreneurship solutions to issues like trust and identity.

How does my project integrate the MPA Mission?

  • It demonstrates organizational (systemic) change, and that change happened by being/bringing it.

THE PROCESS

I conducted an institutional assessment of my own sole proprietorship HEEL ME, which specifically included...

  • evaluating HEEL ME's policies and practices
  • formally closing my business (based on said evaluation)
  • measuring HEEL ME's outcomes based on advice from Clegg and Smart’s (2010) report, by:  
    • interviewing former training/coaching/consulting clients, asking them... 
      1. Have HEEL ME's training, coaching, and consulting services made a difference, and if so, how?
      2. Are the lives of HEEL ME's participants better as a result of HEEL ME's  services?
      3. What has changed in the lives of individuals, families, organizations, and the community as a result of HEEL ME's services?
  • distributing a survey to HEEL ME participants, gathering quantitative and qualitative data on...
    1. HEEL ME's alignment with mission
    2. Sarah's business practices

THE PRODUCT

My deliverables included...

  • A hard copy of and a link to Crockpot Capstone, which included: 
    • a compendium of MPA KSAs and all of my previous assignments
    • a memo advising myself to close HEEL ME
    • an executive summary of my (mostly private) research on HEEL ME's outcomes
  • Supplemental materials, i.e. a binder of personal and professional memories and lessons
  • A webpage with a video of the community saying goodbye to HEEL ME
 
 

Interview Quotes

  • “Well, [HEEL ME's services] made a difference because you’ve made a difference in my life. It directly my life by all the ways that it impacted your life.” -Lea
  • “We're so much farther than we were.” -Molly
  • "I see all three of those things - the training, coaching, and consulting - being applied to my life [...] in basically everything I do now." -Ben

Interview Audio

"Being able to discover myself has led me to be able to discover what hurts, so I’ve been able to work on making it go away." -Seth

"I think my favorite part of HEEL ME is: it’s not one-sided. I actually love the fact that […] It’s not just you helping me; I feel like I can help you, and that, in itself, is empowering. Because it shows me that I’m not useless, I’m not a worthless person, I’m - I care, and people know I care, and I can help them feel good because of it, so I think that’s my favorite part about HEEL ME.”

"It is professional, but it’s a very deep professional friendship when it comes to HEEL ME. I trust you, I know you’re not gonna lead me astray, you’re not just gonna drop the ball, and if you had to - for whatever reason - like how you’re closing HEEL ME now - you would tell me. You would talk to me about it, and we would find a way to get through it as friends anyways. So, you’re very reliable.”

So I feel like that’s made an impact on everybody you’ve met, because it’s made an impact on everybody I’ve met. Because I still talk about you. I still talk about HEEL ME and Avi and Rick, and a lot of people just get astonished by it, and I’m pretty sure that they’re talking about it, too. So that’s why I know that HEEL ME is not closed - it’s just going through an evolution. It’s changing, it’s growing up, and I’m really excited.”

And so, I guess having said that, I, I mean, I’m much happier than I was. I feel like I’m doing things that I actually enjoy doing, that I choose - actively and consciously choose to do, and for reasons that I can not just articulate with my words but also feel in like a really deep way that’s more than just me saying, like, ‘Here’s why I’m doing it.’ It’s like when I say, ‘Here’s why I’m doing it,’ I, I feel it too. Like there’s something much deeper about... much more emotional I guess. Which doesn’t really cover it. I guess emotional and spiritual.”

"I guess, following up on that, it feels like what I’m doing in most areas of my life is a lot more directed. It’s not just more emotionally fulfilling, but it’s more logically driven too in a weird way. I guess I haven’t really thought about this much, but it almost feels like there’s more structure to it than there was before because of the emotional drive that backs it up now."